Customer Experience, Service & Success
Customer Experience, Service & Success platforms analyze and manage customer interactions holistically to optimize positive Customer Experiences (CX). Integrating customer service (e.g., CRM information, call logs), automation (e.g., Chatbots), support (e.g., technical, account and billing interactions), onboarding and software adoption processes, Marketing Automation, and Social Media Management yields insight on future customer behaviors. This approach enables many different departments to work in harmony for individual customers, driving adoption and retention, i.e., Customer Success.
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